Our Buy-Back Guarantee
Because we want all our customers to feel completely comfortable with their purchase we offer a buy-back guarantee to give you complete peace of mind. The guarantee is:
- If you change your mind in the first 30-days after buying from us we will buy-back your membership for the price you paid - less the transfer fee (which we can't refund as it is paid to Wyndham or Accor). The transfer fee is $200 for Wyndham or $300 for AVC*
- After a the first month we will buy-back your membership at our current market purchase price (ie. the same price we would offer to someone who purchased their membership from Wyndham or AVC and wanted to sell to us). As a guide you would generally expect to recover around 75% of the original purchase price.
* The fine print! If your membership has fewer credits on it when you ask us to buy it back than it did when we sold it to you then we will adjust the price accordingly based on the number of credits actually available (but no doubt you had a great holiday with those credits so that is only fair isn't it!). Also if any levies are outstanding they will also be deducted from the buy-back price.
If you ask AVC or Worldmark about their guarantee they will tell you they don't have one! If you purchase from them you have a 7 day cooling off period but after that has expired they WILL NOT refund your money OR buy back your membership - your only option with them is to resell the membership on the secondary market at a loss of around 70% to 80% of your original investment (ie. you will only get back around 20% to 30% of what you paid instead of around 75% if you purchase from us).
Our guarantee far exceeds the minimum standards set by ASIC for timeshare sales - basically they only require a 1 week cooling off period and no buy-back option (so what the clubs are offering) but we give you the full 30-day cooling off and a buy-back option after that.